Collect outstanding debt and liaise with clients to ensure prompt payment from them by reconciling accounts and forwarding necessary documentation.

Primary Responsibilities for the Role

• Daily Management of Debts and Collections for allocated customers
• Switchboard Assistant/Back-up daily
• Ensure that debts are paid in a timely manner
• Collect overdue invoices (Maintenance, Hardware, Dockets, Bounced Debit orders, Installations, Repairs etc.) by Telephone, email & letter within agreed timescales
• Maintain and regular update of customer master data
• Identify changes in payment patterns and propose action to avert indebtedness
• Ensure that all transactions/payments are compliant with SARS and International Regulations
• Handle disputed bills and negotiate to bring payment within agreed terms
• Provide accurate advice on billing queries
• Respond promptly and completely to both client and internal enquires
• Propose write off of irrecoverable accounts
• Providing ad-hoc reporting as and when requested
• Advise on posting of payments and allocation as required
• Ensure monthly processing deadlines are met as required
• Assist in sending out of monthly statements/letters as may be agreed from time to time
• Maximize cash collection across Regions
• Undertake account reconciliations as required
• Prepare Handovers for delinquent accounts & prepare files for transfer to the Debt Recovery Dept. (Attorney)
• Prepare copies of invoices and statements on request per customers
• Check bank-statements to establish payments
• Suggest to Management to put STOP SUPPORT on Customers who have not paid their accounts.
• Suggest to Management to Take customers OFF Stop Support if/when needed
• Report on status of Age Analysis at meetings
• Administrative duties, including professional electronic communication with clients
• Meeting monthly and yearly targets
• Update customer comments with all debt collecting and other communication

Minimum Qualification and Experience Requirements

• Matric / Grade 12 / Equivalent
• Finance or Credit Management qualification will be advantageous
• Minimum 1 years’ experience in credit control
• Knowledge and understanding of debt collecting procedures
• Ability in dealing with clients at all levels, including corporate entities and high net worth individuals
• Ability to prioritize in under pressure environment
• Confident personality who is able to operate at all levels
• Excellent communication skills
• A self-starter who is pro-active and can set and achieve goals
• Ability to recognize potential risk to the Firm and escalate it.