Our international Travel client is looking for a “Jack of all trades” within the Travel consultancy position. The successful individual will be tasked with assisting in operational duties and communication with clients on travel information.

Job description:

Understanding and operating company quoting systems and other travel-related programs
Have good product knowledge and sound geographical knowledge of Southern and East Africa
Time management: ability to prioritize, plan and meet deadlines
Effective communication – internally as well as externally
Be professional and offer high service levels at all times
Ability to handle pressure and volume – multitasking
Emergency phone duty
Do various quotations for agents
Obtain and where possible negotiate rates
Ensure these rates are sent to be loaded in the operating system
Use preferred suppliers
Ensure get to visit the preferred suppliers and get to know the products
Put in place and manage provisional bookings
Run all aspects of tours within budget
Produce guide manuals and ensure a smooth operation of the tour
Ensure agent’s information and tour information correspond
Assist with the handling of complaints by gathering feedback from suppliers, guides, etc.
Assist with management and training of junior consultants
Be on constant look out for new venues and activities – advise team & rest of office
Take responsibility for all aspects of tours being run
Doing necessary admin in order for the Accounts department to do their part on your tours
Meet given targets
Any other reasonable work-related assignments being given to you by you direct, or another manager
Create invoices for agents and keep track of payment of the tour
Proofreading marketing materials sent by the agent for promotion of the tour
Double check guides booked for the tour
Request sales updates on groups from agents, get the final booking numbers and ensure we have all information to run the tour