Introduction

If you are a Business Analyst who is passionate about making a difference, whilst also loving systems, sustainability and tech, then we’ve got a role for you!

You will work at the forefront of hearing health solutions, by leveraging smart technology to give people the gift of hearing. This role will take ownership of assigned products and keep a handle on product and project aspects including business models, specifications, budgets and financial models. The company is scaling and is also expanding internationally and therefor they need the best of the best to help them reach their goals.

Team Function:
This role oversees a multi-disciplinary team;
- Business Analysis for division
- BI for division
- Logistics, supply chain and order fulfilment for international market(s)
- Hearing Aid Product Development

Direct reports (Seven):
2 Business Analysts (Industrial Engineers)
1 Lead Audiologist: Product Development
1 Lead Audiologist: Operations
1 Procurement & Fulfilment Officer
1 Senior Business Intelligence Analyst
1 Business Intelligence Analyst

REQUIREMENTS
Minimum education (essential):
• BEng (Industrial).
Minimum education (desirable):
• Bachelors of Engineering (Industrial) or similar
Minimum applicable experience (years):
• 5 years minimum

Required nature of experience:

• Business Analysis within the IT, software or medical device field (SaaS and/ or HaaS models would be beneficial)
• Development of project, product and system specifications
• Requirement gathering and documentation
• Project Management
• Business Intelligence
• Working knowledge of Big Data
• Practicing knowledge of SDLC

Skills and Knowledge (essential):
• Excellent computer proficiency (especially in MS Office Excel)
• Report and proposal writing skills
• Business Process design
• Technical Specification writing skills
• Agile Project Management
• JIRA or similar
• SCRUM Master or Sprint management

Skills and Knowledge (desirable):
• BPMN 2.0
• UML Knowledge
• SQL Knowledge
• Back end, Front end, and Mobile development knowledge
• UX/ UI

COMPETENCIES
Essential Competencies:
• Examining information
• Documenting facts
• Providing insights
• Making decisions
• Managing tasks
• Producing output
• Taking action
• Pursuing goals

Important Competencies:
• Adopting practical approaches
• Exploring possibilities
• Convincing people
• Articulating information
• Directing people• Conveying self-confidence
• Showing composure
• Resolving conflict
• Embracing change
• Inviting feedback
• Meeting timescales
• Checking things

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Business Analysis 40%
• Full cycle Project and Product Management including capacity management, stakeholder engagement and resource tracking.
• Multi-task on a suite of projects and products, all within different stages of development and implementation.
• Compile intuitive system and product requirements and specification design, in terms of researching, consulting and analysing needs.
• Follow best practice design and development methodologies in sustaining high quality, clean, auditable, and manageable products. and systems.
• Compile relevant specifications documents, UX, UI designs, wireframes, and test cases.
• Effective system testing and approval, including the management of release notes and effective communication with stakeholders on changes and/or improvements.
• Work with front-end, back-end and mobile developers, marketing, sales, research, and design departments to ensure a holistic management process of project management.
• Ensure conformity of products to product requirements in terms of the company’s Quality
• Objectives which include regulatory and legislative compliance.
• Identify technology limitations and deficiencies in applications and associated processes, procedures and methods within the department.
• Continuous improvement of existing products, systems and processes within the department.
• Identify issues, bugs, and bottlenecks and devise solutions to these problems within the department.

Business Processes and Strategy 25%
• Business process improvements, operationalization and optimization.
• Develop strategies for the implementation of products, projects or systems, including commercialisation, legal and operational aspects.
• Risk analysis and mitigation.
• Manage tasks and priorities within product suite.
• Increase profitability of products through the streamlining of development, manufacturing, and maintenance thereof.
• Effective stakeholder management (both internal and external)

Record Keeping 10%
• Compile relevant records as is necessary for compliance to ISO, CE, FDA (and other) standards and requirements as is applicable to assigned products.
• Accomplish objectives by establishing plans, budgets, and results; reviewing progress and making mid-course corrections to ensure optimal outcomes.
• Efficient and effective reporting on strategies, prioritisation, and tasks to Line Manager.
• Efficient and effective reporting on performance of products and systems.
• Take personal ownership for projects/products/systems and work quality as well as contributing to team development and the company’s ecosystem.

Other:
• 2 days remote working policy in place

Salary offered:

• Market related