What You’ll be Doing
- Work closely with Operations to ensure our people initiatives reap the desired results, whether it be employee engagement, employee satisfaction, query handling etc.
- Ensure the HRBP’s are handling all IR related matters swiftly, to ensure minimal impact to the operations floor.
- Offer advice on more complex cases, to ensure decisions are not delayed due to lack of labour knowledge.
- Monitor and evaluate payroll processes to mitigate potential financial loss to the business.
- Develop and implement HR strategies in support of business goals and objectives.
- Manage the company’s talent acquisition objectives by working closely with the Lead Recruiters in the different regions.
- Support the recruitment teams with strategic interventions aimed at increasing and improving the company’s attraction and visibility.
- Design campaign specific competency-based interview guidelines, and train the teams accordingly, to ensure understanding and impact of interview styles.
- Closely monitor attrition at the various stages of an employee’s life cycle, with a specific attention given to the first 3 months.
- This must be done in order to assess the effectiveness, and possible redesign of the recruitment process.
- Monitor the effectiveness of our Induction and Onboarding process and propose impactful changes to enhance its outcome.
- Work closely with partners such as BPESA, and CapeBPO to ensure the company leverages off the various initiatives.
- In collaboration with marketing, contribute to the quarterly newsletter.
- Support current and future business needs through the development, engagement, motivation and retention of human capital.
- Foster and nurture a positive working environment.
At CallForce our focus is to create meaningful careers opportunities while supporting our vision of contributing 500 000 new offshore jobs by 2030.
We are looking for an experienced HR Head, to look after our most important asset, which is our people. You will be required to manage the end-to-end HR function, along with dedicated teams in our different regions, namely Cape Town, Jhb and Durban. This position can therefore be based out of any one of these regions.
Strategic thinking and decision making is imperative to our company for us to attract, develop, and retain top talent, which will therefore be integral to this role. A hands-on operational approach will equally be critical to the success of our many HR interventions.
You will support the development of a dynamic, responsive, and passionate team of HR experts, who will implement and maintain key HR processes to support business efficiencies.