Manage and oversee in-house operations on behalf of Directors/CEO
Change management and communication: own the management and communication of operational change
Evaluates and makes successful critical business decisions, quickly, independently, even when under pressure
Recommends and implements enhancements to improve effectiveness and efficiency of services, systems & processes. Developing and executing company-wide initiatives.
Capability Strategy Assesses the organisation’s current capabilities against future objectives and requirements, and formulates a strategy for company placement and growth in the industry (in collaboration with Directors/CEO).
Manage and report on operational expenditure:
Hardware/workstations
Office infrastructure
Overseeing maintenance and support (SLAs)
Inductions, coaching, and training for new starters in terms of operations
Managing the team's schedules every week to ensure efficiency
Notify team members and stakeholders of schedule changes that will affect delivery dates
Manages and directs overall team activities and monitors progress
Review all creative and technical requirements and deliverables to ensure all work remains in scope
Provide subject matter expertise regarding key decisions related to industry and/or functional area
Overview of all submitted and approved timesheets in Harvest against projects
Software Tools; Manage accounts, subscriptions and billing
Hosting server maintenance
Champion software tools like Target Process, TP Help Desk, Harvest, etc.
Champion Google-Suite
Service Providers:
Manage team in India - Billing, assignments, follow-ups, etc.
Oversee network and phones
Strategic thinking and decision making
PM/Scrum Master
Project Management:
Drive projects; including requirements, communications, issue resolution, risk, etc.
Ensure project is delivered on-time and on-budget
Administer and approve project time, expenses and reporting (Harvest)
Facilitate all Scrum rituals and artefacts
Facilitate daily stand-ups, facilitate meetings, schedule meetings, demo and decision-making processes in order to ensure quick inspection and proper use of adaptation process
Responsible for managing the scrum process with the coordination of scrum team in Agile methodology
Should be a good coach in Agile practices
Guiding the team to be self-managing
Analyse the current Agile maturity, prioritize areas for improvement, and work alongside stakeholders to implement improvements
Removing and tracking impediments (or guiding the team to remove impediments by finding the right people to remove the impediments)
Help team or individual to clarify goals and actions to achieve them
Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem solving
Facilitating conflict resolution, discussion, and decision making by focusing on scrum values of openness, honesty and respect
Project estimation and planning with Key Account Managers
Assisting with internal and external communication, improving transparency, and radiating information
Supporting and educating the Product Owners/Key Account Managers, especially with respect to grooming and maintaining the product backlog and get it ready for the next sprint
Providing all support to the team using a servant leadership style whenever possible, and leading by example
Facilitate his team for better creativity and tries to improve the efficiency of the development team
Act as safeguard for the production team
Measurable KPI’s/Metrics:
Ask for assistance when required, raising issues and concerns well in advance
Managing the work schedule effectively and assisting on larger projects more often
Ensuring that office management tasks are handed over to Anelda
Ensuring the stand-ups happen on time, and keep record of latecomers for HR
Ensuring all staff log their timesheets on time and keeping record of late submissions for HR
Taking part in/contributing to any training and development courses the company has to offer
Company Description
Our client is a global digital strategy and technology partner, specializing in digital solutions.