Reservations Consultant - The Pezula Resort Hotel & Spa - Knysna

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Knysna, South Africa

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0647598939

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Applications for this position closed on 28/Feb

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Reservations Consultant - The Pezula Resort Hotel & Spa - Knysna

Location Knysna, South Africa
Employment Type Full Time
Seniority Level Junior Mid
Experience 1 to 3 years
Remuneration R8 900 to R14 000
Remuneration Type Cost to company
Remuneration Frequency Monthly
Benefits -
29/01/2020 Reference Number: CAR54318014
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Skills

  • Customer Service
  • Hospitality
  • Opera
  • Reception
  • Sales
  • Sales Techniques

Job Description

If attention to detail is your thing, then this fast-paced position is just for. Position requires being thorough in completing work tasks. The ideal candidate must have a high level of attention to details and be able to process high volume of reservations with accuracy.

CANDIDATE MINIMUM REQUIREMENTS

Education:

  • Grade 12 or equivalent
  • Must speak, read, write and understand English at a professional level.
  • MS Office (Word, Excel and Outlook) is essential

Work experience:

  • One years’ previous experience as a Reservations Consultant for a luxury Hotel
  • One year’s Opera experience is essential
  • Knowledge of yielding and revenue management
  • Exceptional upselling skills, including tours,packages and tourism experiences

Other:

  • Must have own/reliable transport
  • Must reside in the Northern Suburbs(Durbanville and surrounds)
  • Able to work shifts - Shifts will be determined by the requirements of the Travel Support centre and will include late shifts to 21H00 and Saturdays and Sundays
  • Knowledge of the best local experiences in Cape Town
  • A passion for dealing with client direct offering a complete travel experience
  • Willingness to lead, take charge and offer direction
  • Must be sales driven and well organised
  • Ability to multitask
  • Exceptional customer care and service delivery
  • Problem solving abilities and ability to manage customer issues
  • The ideal candidate would need to be a team player and work well with colleagues in collaboration of monitoring email boxes and telephone lines.
  • The candidate would not be a typical time watcher and would be eager to assist the department to achieve maximum efficiency

Tasks (include but not limited to):

  • Processes reservations by mail, telephone, or online.
  • Knows the type of rooms available as well as their location and layout.
  • Knows the selling status, rates, and benefits of all packages plans.
  • Knows the credit policy of the hotel and how to code each reservation.
  • Creates and maintains reservation records.
  • Determines room rates based on the selling tactics of the hotel.
  • Communicates reservation information to the front desk.
  • Processes cancellations and modifications and promptly relays this information to the front desk.
  • Understands the hotel's policy on guaranteed reservations and no-shows.
  • Processes advance deposits on reservations.
  • Tracks future room availabilities on the basis of reservations.
  • Monitors advances deposit requirements.
  • Handles daily correspondence. Responds to inquiries and makes reservations as needed.
  • Makes sure that files are kept up to date.
  • Maintains a clean and neat appearance and work area at all times.
  • Promotes goodwill by being courteous, friendly,and helpful to guests, mangers, and fellow employees.
  • Getting information about areas of interest in order to target more clients in particular seasons.
  • Making arrangements for clients travel programs.


To apply for the position, please forward a motivational letter, an updated CV with a picture of yourself to consultant2@careercustodians.com
**Please note that only successful candidates will be contacted. Should you not hear from us within 14 days – please consider your application unsuccessful**
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