• Manage an outbound sales team to achieve and exceed performance targets for insurance campaigns. 
• Support the teams with coaching, guidance, and mentorship to meet campaign expectations.
• Use excellent interpersonal and communication skills to build and manage client relationships, manage client expectations and deliverables through consistent engagements.
• Closely monitor and report on campaign performance, as well as address challenges and concerns which could hinder performance. 
• Work closely with Senior Management to ensure campaign reporting is compiled and submitted at the desired intervals.
• Initiate employee incentives to drive performance on the floor.
• Continually review internal systems, procedures, and processes to ensure resource and operational efficiency, and make appropriate recommendations for changes.
• Oversee quality control and other compliance applicable to the client and local legislation.
• Work closely with QA to ensure quality is never comprised, and non-adherence is attended to swiftly.
• Ensure agent KPI's are completed, and the relevant interventions are taken to address nonperformance.

Join CallForce, a fast-growing entrepreneurial BPO company uniquely positioned to service our global and domestic contact centre clients. Carve out your place on our successful journey and secure your career growth path for the coming years by supporting and accelerating our growth by adding your brilliant sales management expertise.