PKF Cape Town is currently looking for an IT Support & IT Systems Support technician to join their growing team!
Requirements:
- MCSE qualification.
- Any data governance experience is a good addition.
- 3 Years Minimum work experience at a reputable Managed services provider, Firm, or Company in the field of IT support or IT systems engineer
- Solid Microsoft domain environment experience,
- Solid Microsoft 365 experience,
- Excellent interpersonal skills,
- Excellent troubleshooting skills,
- Basic network understanding
Duties and responsibilities will include but not be limited to:
Business Continuity
Assessment and Planning:
- Review daily backup reports & periodically review backup process
- Conduct "spot check" restores of critical files
- Archive relevant folders & Files
Technology Infrastructure:
- Review RMM alerts on Server
- Review RMM alerts on workstation
- Monitor Network & internet availability
Cloud and remote solutions:
- Monitor & respond to SAAS alerts
- Monitor VPN connections and respond to Wi-Fi issues.
Vendor and Supplier Management:
- Assist with remote connections into our environment to ensure uptime.
IT Security
Security Patches:
- Review security advisories and patch releases from software vendors, operating systems, and third-party applications
- Prioritise patches based on criticality, impact, and relevance to the organization's systems
Security Policies and Procedures:
- Review current Policies with "real world" requirements
- Enforce security policies and access controls for all systems and applications
Network Security:
- Review monitors and logs
- Implement security protocols and access controls to safeguard the network from unauthorised access
- investigate and respond to alerts
Data Protection:
- Assist users in managing files, folders, and data backup procedures
- Provide guidance on using cloud storage solutions and network file shares
Security Awareness:
- Cultivate a culture of secure best practices throughout the firm
BYOD Device Security:
- Monitor and ensure BYOD controls are still effective
Helpdesk support
Help Desk Management:
- Ensure all tickets are updated and closed with proper resolutions
End-User Support:
- Act as the primary point of contact for end-users' technical issues and inquiries
- Set up and maintain a help desk system to log and track support tickets
- Provide troubleshooting and technical support for hardware issues, including desktops, laptops, printers, and peripherals
- Assist users with software problems, installations, updates, and configurations
- Assist users with operating system-related issues
- Provide guidance on system updates, patches, and security configurations
- Configure and troubleshoot email accounts for various platforms
- Provide support for communication tools such as Microsoft Teams
- Troubleshoot network connectivity issues for both wired and wireless connections
- Reset passwords and assist users with account lockouts
- Manage user accounts, permissions, and access controls across various systems and applications
Hardware and Software Procurement:
- Deploy hardware and software resources, keep inventory updated of resources.
Collaboration and Communication Tools:
- Ensure collaboration sites and tools are kept healthy and clean, periodically report redundant tools / resources.
Remote Support
- Remote support for users outside the firm (on audits)
- VPN setup and troubleshoot remote access problems for off-site employees
IT Infrastructure
Onsite Servers:
- Develop a patch deployment schedule, ensuring that patches are deployed promptly after testing
- Regularly patch and update server operating systems, as well as server software and applications
Office 365:
- Manage user accounts, licenses, and permissions within Office 365
- Implement/Manage security features like Azure AD Conditional Access and Multi-Factor Authentication
- Monitor email security, spam filters, and malware protection
Local Network - LAN/WiFi:
- Regularly update firmware and security configurations for routers, switches, and access points
- Monitor & investigate firewall and LAN monitor alerts
Capacity Planning:
- Monitor and respond to any consistently low resources
Environment Support:
- Prioritize support tasks based on urgency and impact on the users' productivity
- Efficiently manage your time to handle multiple support requests and ongoing projects simultaneously
- Manage virtualization platforms to optimise resource allocation and scalability
- Monitor cloud costs and optimise resource usage to control expenses.
- Identify bottlenecks and performance issues in the IT environment and optimize configurations accordingly
- maintain physical LAN/severs & hardware are
Monitoring and Alerting:
- Implement a robust monitoring system to track server, network, and application performance
- Configure alerts for critical events and proactively address issues before they impact users
- Regularly review monitoring reports to identify trends and potential areas for improvement