Desired Experience & Qualification

• 5 Years’ experience in the Transport / Truck and Trailer experience
• Qualified Artisan / Diesel Mechanic / Auto Electrician
• Must have a strong commercial and financial acumen as well as knowledge of the location/region market.

Responsibilities:

• Daily planning of the Workshop – Plan workshop jobs, creation of job requisition. Ensure correct work instructions are delivered and communicated to technical team.
• Create job card for work to be performed – Ensure proper and clear communication is kept with internal partners.
• Control and Manage Timelines of arrival, starting and completion times. 
• Accurate time keeping of all work performed (signed timesheets submitted daily and approved).
• Daily times sheets with relevant job cards, check sheets to be signed with quality inspection. All documents to be presented to the Head of Service for signing and submission.
• Ensuring that work is completed within allocated time or as per agreement with customer and EDAC standards.
• Complete and upkeep all Quality check sheets, related documentation and paperwork for processing of jobs.
• Communication – Upkeep and inform Customers with progress of work. Liaising with the Manager, Service Admin Controller, Service Administrators/Advisors and/or customer on progress of work.
• Ensure delivery of good service, customers centricity and relations through feedback and communication.
• Upselling of Service Work – Inspect and Identify additional potential on equipment entering the workshop. Ensure proper communication and quotations are prepared to issue to customers. Upskill FSE’s to identify possibilities.
• Customer relations development.
• Conduct Workshop Technical, HSE, Quality and general meetings to plan, execute and deliver on service requirements and performance.
• Monitor and manage workshop housekeeping. Always ensure clean and safe working environment.
• Identify Maintenance Contract opportunities with key and new clients.
• Marketing of our brand and business.
• Service Administration - Finance:
• Check and sign service Job cards prior to submitting for processing
• Managing Work in Progress and ensuring jobs are completed ASAP
• Monitoring efficiencies of staff.
• Taking after-hour service and breakdown calls, coordinating with technicians and liaising with customers on progress of work.
• Quality of workmanship.
• Technical support to staff and identify training required.
• Ensure that service vehicles are serviced and maintained.
• Ensure that proper safety procedures (use of safety equipment) are adhered to on site.
• Ensure all personnel are equipped with safety equipment (PPE) and documentation is up to date

The client is based in Avoca Durban, who owns the most reliable and best-maintained fleet of material handling rental equipment in the Southern and Eastern African regions .