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Spanish-speaking Reservations Travel Consultant
ABC Worldwide
Cape Town, South Africa
Senior
5 years - 8 years
Market Related
Full Time
Skills and Industries
Job Description
KEY OUTPUTS
- Creative planning and designing of itineraries
- Managing the reservations process for bookings in a manner which ensures guest budget is achieved
- Handling of bookings from quote to finalising, invoicing and travel documents
- Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
- Emergency duty will be on a rotational basis as per the Retail Emergency BOP
- Working hours early and late shift on a weekly rotational basis
- Calm and professional manner of servicing agents and guests
- Proactive selling of our products and services ensuring the best possible safari for the guests
- An independent, curious and “can do it” nature
- Upholding the values of the company ... Care of the people, Care of land and Care of the wildlife
KNOWLEDGE REQUIRED
- A passion for delivering service excellence
- An in-depth knowledge of Tourplan advantageous
- A good knowledge of South Africa and Southern
- Knowledge of East Africa advantageous
- A willingness and aptitude to learn
- Fluent Spanish - written and spoken (mother tongue professional working proficiency)
SKILLS REQUIRED
- Good understanding of terms and conditions, product knowledge, third party and the company
- Product destinations
- Understanding of travel industry channels
- Excellent computer skills
- Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses
- Understanding and knowledge of the different markets in which the company operates in
- Relevant understanding of Business to create and formulate a strategy and make commercial decisions
- Sales process and methodologies
- Problem-solving skills
- Experiential Creativity (Crafting Experiences)
- Guest/Client Delight
PERSONAL CHARACTERISTICS
- Good interpersonal skills
- Sense of urgency
- Passionate about guest delight
- Diligence and self-motivation to meet deadlines and keep on top of your job
- Willingness/ability to share information and teach and inspire others
Personal growth
- Excellent communication skills (E.g. verbal, written, reporting and body language)
- Time management
- Teamwork and interpersonal skills
- Conflict management and resolution
- Attention to detail
- Administration and organization skills
- Paperless filing
- Speed Reading and Typing
PREVIOUS WORK EXPERIENCE REQUIRED
- Minimum of 2 years previous inbound tour consulting experience required
Company Description
Proudly born and bred in Botswana over 39 years ago, the company remains dedicated to pioneering authentic and sustainable ecotourism in Africa, whilst making a positive impact on conservation, and driving community empowerment.