We're looking for a Sales Trainer to join our team in Johannesburg to confidently deliver training that continuously improves the content and delivery styles for new trainees and existing agents.
Responsibilities
- Facilitate training group as per Client curriculum requirements
- Transfer of skills into different campaigns and accounts required for various industries
- Conduct Training Needs Identification as per project requirements and report findings
- Attend Quality Calibration sessions and ensure variance is less than 5%
- Take Calls for minimum 4 hours each month
- Attend TTT with client or Master Trainer and ensure period sign off/certification is up to date
- Self-upskill on industry updates and relevant knowledge
- Communicate with team on Knowledge and Skill updates for relevant campaigns
- Coordinate with OPS manager to help transition agents from Training to incubation as per expectations
- Coach own Trainees on observed Knowledge and Skill gaps
- Manage Attrition within Training groups with regular one-on-ones
- Review Training content and suggest new ways of delivery to improve effectiveness
- Complete Training Administrative tasks as per set timelines
- Continuously monitor Process and Knowledge updates and suggest changes to Training content and delivery
- Keep up to date with changes by attempting monthly Knowledge Assessment
Qualifications & Experience
- Minimum 2 Years’ experience as a L&D Sales trainer
- Experience within BPO Sector
- Experience in both inbound and outbound sales
CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Our vision is to bring significant contribution to the South African GBS industry objective of creating 500 000 new jobs servicing offshore markets by 2030 and give the talented youth of South Africa an opportunity to gain skills and experience to launch purposeful career opportunities while focusing on human development, equal equity, inclusion and diversity and the empowerment of South Africans.