Our renowned client, who specializes in automotive lubricants, is currently seeking and experienced Internal Telesales Agent to join their team in New Germany, Durban.

PRIMARY DUTIES AND RESPONSIBILITIES

• Receiving Telephonic and Email Orders.
• Provide Customers with expert product information and support.
• Liaising and working closely with dispatch regarding deliveries.
• Invoicing and following up on quotations.
• Stock Taking, accurate record keeping of pricing and back orders.
• Calling existing and potential customers to encourage them to purchase company products.
• Accurately recording details of customers’ purchase orders.
• Processing all customer purchases accordingly.
• Generating promising leads.
• Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
• Developing and sustaining customer confidence
• Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
• Continually meeting or exceeding daily and monthly sales targets.

PREFERRED SKILLS

• Good Communication Skills.
• Excellent Sales & Marketing Inter-Personal Skills.
• Computer Proficiency.
• Ability to manage tasks efficiently under pressure and managing time.
• High level of Customer Service at all times.

MINIMUM REQUIREMENTS

• Matric
• Sales & Marketing Degree or Diploma will be preferred
• Proven Track Record in Sales with 3 – 5-year experience in a similar role.
• Previous experience working in the automotive industry.
• Contactable References.
• 3 – 5 years’ experience using Pastel software.