Our client is a professional customer-oriented business solutions provider of Information Technology. With integrity as a key value, they build their staff around providing a focused, consultative, value-added approach combined with leading-edge technology to their large client base. They are looking for the ideal candidate who would fill the role of I.T. Support Technician. This is a permanent position which would involve the role divided by in-office work and out-in-the-field work. (Remuneration R20k- R25k p/m total cost to company. Travel allowance provided. Salary depends on experience, skill and the decision made by my client)
Job Requirements
This position requires troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong interpersonal skills are required to guide customers through situations, providing customer satisfaction. This may often be under challenging conditions. Part of the work will be in-office and the other will be out in the field providing customer support.
- Must have senior certificate plus Tertiary education in information technology.
- Certifications like Vendor Certification (CCNA) or Comptia Network + essential.
- Own car and valid drivers license.
- 3+ years of Mikrotik Routerboards, LAN switches,Linux, Microsoft, Asterisk and MacOS.
- 3+ years of LAN Structured cabling with both copper and Fibre
- 3+ years experience in technical support.
Responsibilities
- Work well in a team exercising strong interpersonal skills are priority
- Receive and respond to incoming tickets from remote IT teams, such as service desk, desktop support, network support, etc.
- Provide expert support for Microsoft Office Suite and other Microsoft applications. Troubleshoot and resolve software-related issues promptly and efficiently. Assist end-users with software installations and updates.
- Collaborate with infrastructure and network teams to support on-site hardware installations, upgrades, and maintenance. Assist in troubleshooting and resolving network and infrastructure-related issues.
- Maintain an accurate inventory of IT equipment, including laptops, desktops, peripherals, and mobile devices. Track asset allocation, perform regular audits, and ensure equipment is properly configured.
- Provide IT support for customers in the field
- Serve as an escalation point for remote IT teams, helping to troubleshoot complex issues that cannot be resolved remotely. Collaborate with remote IT teams to ensure timely issue resolution.
- Provide support with a working knowledge of Mikrotik Routerboards, Linux, Asterisk and MacOS
- Offer immediate IT support to employees with walk-in requests, including hardware and software issues. Provide guidance and resolutions to IT-related inquiries from employees on-site.
Renumeration Package
- Salary range R25000 and R35000 based on experience.
- Travel expenses covered during working hours.
- Incentive package up to R8000 if criteria met.
- Company vehicle available during working hours.
- Working hours 8am – 5pm.
- Remote – Work From Home - options available in certain circumstances.