We're looking for a Sales Team Leader to join our professional team of sales consultants in Sunninghill, Johannesburg.
The objective of this role is to provide guidance and support to the team with regards to setting up, measuring and meeting performance targets.
We are aiming for speed, efficiency, increase in sales and quality service delivery that makes a positive impact on our customers in a collaborative, supportive environment that drives a "people-first" culture.
Key Competencies & Skills
- Drive operational and technological efficiencies within the team
- Manage daily operations
- Monitor team performance against target on a day-to-day basis, and implement changes where appropriate
- Ensure the individual team members' service standards are adhered to e.g. meeting and exceeding targets, team productivity, data conversions, talk interactions captured etc.
- Handle difficult customer complaints or enquiries
- Drive quality control and ensure corrective actions are taken where required
- Manage administrative workloads and outbound projects
- Proactively encourage high performance
- Coach low performers within the team
- Adhere to all HR policies and procedures
- Ensure adherence to Health, Safety and Environmental legislature
Qualifications & Experience
- Matric
- At least 2 years' experience in a leadership role, in contact centre sales
- Must be technologically savvy
- Certificate in supervisory management, ideal but not essential
- Willingness to work shifts
- Willingness to work Saturdays and overtime, as required
- Understanding of IR and HR policies
- Ability to handle escalations and take ownership
Working Hours
- 08h00 – 17h00 Monday to Friday
CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Our vision is to bring significant contribution to the South African GBS industry objective of creating 500 000 new jobs servicing offshore markets by 2030 and give the talented youth of South Africa an opportunity to gain skills and experience to launch purposeful career opportunities.