CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients. We have a rewarding opportunity for an experienced Sales Trainer to join our team and play a vital role in enhancing the sales skills and performance of our sales consultants. As a Sales Trainer, you will be responsible for designing and delivering training programs, coaching individuals, and driving sales excellence within our BPO Business.
Responsibilities:
- Training Program Development:
Collaborate with management to assess training needs and develop comprehensive training programs tailored to the specific needs of the sales campaigns.
- Training Delivery:
Conduct engaging and interactive training sessions, workshops, and seminars to improve sales skills, product knowledge, and customer engagement techniques.
- Sales Coaching:
Provide one-on-one coaching and mentorship, identifying strengths and areas for improvement and offering actionable feedback.
- Performance Evaluation:
Monitor and evaluate the performance through call monitoring, role-playing, and performance metrics. Provide constructive feedback to enhance sales skills.
- Sales Techniques:
Teach effective sales techniques, objection handling, and closing strategies to improve conversion rates and sales outcomes.
- Product Knowledge:
Ensure that sales consultants have a deep understanding of the products or services offered and can effectively communicate their value to customers.
- Compliance and Regulations:
Educate on industry regulations, compliance requirements, and ethical sales practices.
- Documentation:
Maintain accurate records of training sessions, attendance, and performance improvement plans.
- Continuous Improvement:
Stay up to date with industry trends and best practices in sales training and incorporate them into the training curriculum.
Qualifications:
- 3+ years’ experience in sales training within a BPO or contact centre environment.
- Strong understanding of sales methodologies and techniques.
- Excellent presentation and communication skills.
- Ability to motivate and inspire sales teams.
- Patience and the ability to provide constructive feedback.
- Certifications in sales training or relevant field a plus.
Benefits:
Competitive salary and performance-based incentives.
Professional development and ongoing training opportunities.
Collaborative and supportive team environment.
If you have a passion for sales and a knack for teaching and motivating others, we invite you to apply for the Sales Trainer position. Help us develop a high-performing sales team and drive business success through effective training and coaching.
Application Process:
Interested candidates are encouraged to submit their resume to: Leeanne@callforce.co.za