Are you a fluent Italian speaker who is looking to work for a ground breaking online-marketing company who runs campaigns for various industries including online gambling in Century City, Cape Town?
Take full advantage of this great chance to join a business where you will be greatly appreciated through a supremely competitive salary package, consistent career development and world class training.
Things that you’ll need to thrive here:
• Fluent written and spoken Italian and English
• Ability to work shifts in a highly pressurised environment
• Matric and tertiary education
• Great relationship building and communication skills via text or voice chat
• Well-developed time management ability
Duties will include, but not limited to:
• Responding to customer queries by telephone, email and online chats in Italian language
• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
• Processing pertinent information into relevant databases
• Customer relationship building & management
• Problem solving tasks during shift
• Handling and taking full responsibility for customer related queries
• Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.
• Performing extra tasks given by managers / shift supervisors as required
