Purpose of position:

This role is positioned in the Enterprise Productivity Team, within Infrastructure and Operations environment and will be reporting to the Line Manager.  The environment is comprised of a multi-site, multi-forest Active Directory infrastructure, and supports MS Exchange-based messaging services, MS SharePoint collaboration services, MS SQL Services, Single Sign-on services, File and Print Services, MS-based configuration and software update management systems, systems performance management and infrastructure management tools.

The Incumbent will be responsible for:

• Administration and troubleshooting of all System Centre components, including but not limited to SC Operations Manager, SC Configurations Manager, SC Virtual machine manager and SC Orchestrator. Including Azure cloud components.
• Administration and troubleshooting of various Microsoft technology sets, including but not limited to Active Directory, Microsoft Exchange, DNS, Lync, DHCP and Office 365.
• Administration and troubleshooting of various 3rd party applications such as Citrix and Mcafee EPO.
• Administration and troubleshooting of Hypervisor platforms and underlying hardware infrastructure, including VMWare ESX, Hyper-V as well as IBM and HP hardware knowledge.
• Must be well traversed in Microsoft based platforms and operating systems.
• Resolve incidents and fulfil service requests using a service management ticket tool and change management processes.
• Provide level 3 support for core Windows roles and features.
• Maintain, enhance and develop server systems
• Maintain server infrastructure to ensure minimal service disruption and the efficient running business systems, by adhering to ITIL foundation principles or equivalent documented procedures.
• Provide general 2nd level operational support across a stack of technology sets
• System and application installation and configuration.
• Ensuring that response times are kept within the parameters set in the SLA, including proactive problem identification and resolution.
• Provide input into the development of IT processes and policies.

Experience & Qualifications:

• Matric certificate
• Minimum 4 years working experience in a similar role
• Knowledge of SLA’s
• Knowledge of MS Office Suite (Word, Excel, and Outlook)
• Experienced with multiple hardware platforms and operating systems
• Flexible to work longer hours when required
• Own transport
• Must be in possession of at least two of the following certifications / qualifications :
  • MCP
  • MCSA
  • MCSE
  • MCITP
  • Storage and Hardware (Various)
  • or similar

Core Competencies:

• Team Player
• Communication on all levels
• Accepting change and challenges
• Working Independently and providing self-direction
• Ability to work independently
• Excellent organizational skills
• Innovative
• Design and Implement
• Willing to learn new technologies, accept challenges
• Ability to identify tasks which require automation, enhancement or change
• Documentation
• Adhere to internal Admin processes (i.e. Time allocation per task etc.)
• Actively respond to incidents and requests
• Execute change management activities

A South African based, listed multinational financial services group. The core focus of the group are long and short-term insurance, asset management, savings, investment, healthcare administration and employee benefits. Their product and service solutions are provided to all market segments through a number of operating brands.