Client based in Johannesburg seeks the services of Sales & Marketing Executive.
DUTIES:
- Arrange appointments with customers – minimum of 16 calls per week.
- Existing client list of customers to be serviced.
- Bookings for all Trades on In-house systems
- Updating RFA’s timeously as per agreed rates to customers
- Ensuring freight rates, free time agreements and additional charges are updated on In-house systems prior to freight desk invoicing clients
- Application for DG/Hazardous cargo
- Application for detention and demurrage
- Applications for freight collect at POD
- Monitoring of vessel tonnages and loadings
- Assisting customers with E-service login / booking creation.
- Distribution of sailing schedules for all services.
- Distribution of all marketing relating notices to the customers.
- Discuss & promote current PIL trade routes with customers - imports and exports
- Discussions on competition information
- Weekly call plan submitted by lunch time on Friday for clients to be visited for the following week
- Maintain existing business and vigorously develop new customers – imports and exports
- Sending quotations to customers – imports and exports must be done in writing and filed in customer file within 24 hours
- Respond to emails within 24 hours
- Follow up on holding messages to principals
- Weekly sales report on customers visited for the week and feedback by 10h00 each Friday
- Attending marketing meetings with customers/management
- Export customer stats
- Monthly Far East / X-trade report
- Report on import liftings
- Report on export liftings
- Comparisons to previous month
- Report back on competition on this trade
- Report on target and tender accounts, i.e. volumes YTD
- Rate negotiations for imports and exports for the various trade areas that PIL service and follow up on quotes
- Survey reports as needed for new trades
- Updating partner codes – for import customers
- Entertain customers at rugby, cricket, lunches, shows, etc. after hours or during weekends
- Follow up on sales leads from Port of Load and contacting customers.
- Following up on sales leads locally from freight forwarders, shippers, and exporters
- Assist with conference preparation.
- Follow up on tele sales reports daily
- Follow up on outstanding monies – demurrage, short payments from import and export customers
- Consistently offer customers excellent service levels
- Assist Marketing team when staff are on leave or sick leave
- Filing
Core Knowledge & Skills:
- Matric + 5 years extensive ships agency experience in all trades
- Shipping training courses
- Sales and Marketing training courses (tertiary qualification advantageous)
- Computer literacy – MS Office, PowerPoints, Excel
- Customer service training
- Knowledge of customers and market share
- Excellent interpersonal skills (written and verbal communication skills)