Overview: Our client is a leading import and distribution business (wholesaler) of high-end eletronic, digital, personal and household products. Responsibilities: Oversee and manage repair incidences that occur within our client’s business Walk-ins E-mails Manage job cards from start to finish Technician follow ups Customer support Tech statements Filing Storeroom management Courier management Quote management Open Order Management Be able to execute quickly and move resources to achieve ad hoc short term requirements Provide a high-quality level of service, looking after Global technology and Consumer brands Manage stock requirements at all stages of the process, as required Qualifications and Experience required: Matric Customer service orientation – wanting to go the extra mile to ensure brand loyalty and customer satisfaction Demonstrated ability to work on multiple initiatives at the same time in the retail and FMCG environment A minimum of 3 years’ experience in managing customer services and repairs SAP Business One experience an advantage Advance Computer literacy skills    

Overview:
Our client is a leading import and distribution business (wholesaler) of high-end eletronic, digital, personal and household products.
 
Responsibilities:
<ul>
<li>Oversee and manage repair incidences that occur within our client’s business
<ul>
<li>Walk-ins</li>
<li>E-mails</li>
<li>Manage job cards from start to finish</li>
<li>Technician follow ups</li>
<li>Customer support</li>
<li>Tech statements</li>
<li>Filing</li>
<li>Storeroom management</li>
<li>Courier management</li>
<li>Quote management</li>
<li>Open Order Management</li>
</ul>
</li>
<li>Be able to execute quickly and move resources to achieve ad hoc short term requirements</li>
<li>Provide a high-quality level of service, looking after Global technology and Consumer brands</li>
<li>Manage stock requirements at all stages of the process, as required</li>
</ul>
Qualifications and Experience required:
<ul>
<li>Matric</li>
<li>Customer service orientation – wanting to go the extra mile to ensure brand loyalty and customer satisfaction</li>
<li>Demonstrated ability to work on multiple initiatives at the same time in the retail and FMCG environment</li>
<li>A minimum of 3 years’ experience in managing customer services and repairs</li>
<li>SAP Business One experience an advantage</li>
<li>Advance Computer literacy skills</li>
</ul>