IT Support Technician

AES Global

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AES Global

Brackenfell, South Africa

www.aesglobal.io
0212864750

IT Support Technician

Location Brackenfell, South Africa
Employment Type Full Time
Seniority Level Mid
Experience 2 to 3 years
Remuneration R18 500 to R23 000
Remuneration Type Cost to company
Remuneration Frequency Monthly
Benefits Provident Fund Contribution; Annual Bonuses; Performance Bonuses
30/10/2019 Reference Number: AES1739178147
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Skills

  • IT Support
  • Desktop Support
  • TCP Networks

Job Description

Summary of Responsibilities

  • Assist with the technical support and maintenance for all branches and divisional offices within the Food Lovers group of companies
  • First, second and third level support, maintenance and troubleshooting for hardware, software, peripherals, and related devices
  • Adhere to support procedures and processes
  • Communicate any exposed and critical issues
  • Ensuring that all relevant calls are logged and attended to within the predefined SLA
  • Assist with the on-site support and coordination of new Food Lovers and/or Freshstop branches
  • Run and build various small projects
  • Build and maintain good working relations with user and team base

Minimum Qualifications/Experience Needed

  • Previous involvement and knowledge of retail environment will be beneficial
  • Minimum of 2 years prior experience in support environment essential
  • 2-3 Years desktop experience on:
    o Hardware – Desktops, laptops and peripherals
    o Software – Windows XP/7/10, MS Office, Anti-Virus, remote support applications
  • Networking:
    o TCP/IP
    o Connectivity – good understanding of network switches, general cabling, routers, VPNs, ISPs, wireless technologies
  • Thorough understanding of a Service/Support Desk where the following applies:
    o Call management – logging, escalation, reassigning and closing procedures
    o Adhere to current SLA agreements and timeframes

Person Spec

  • Own reliable transport
  • Energetic & enthusiastic
  • Must require minimum supervision
  • Able to work in open plan office environment
  • Must be willing to travel within SA and Africa for store-opening events
  • Good communication skills
  • Must have personality and willingness to communicate frequently with the IT department
    staff, co-workers and franchisees

Company Description

One of the largest FMCG's looking for an IT Support Technician

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