Inbound customer service call center agent needed for Airline company 

RESPONSIBILITIES:

• Receive calls from customers / passengers
• Deal with problems such as delays, cancellations etc
• Explain processes to customers and assisting them where necessary
• Work in a team and longer than normal hours (shift work)
• Deal with confidential information
• Communicate with customers both verbally and in writing.

REQUIREMENTS

• Grade 12
• One (1) to four (4) years’ experience in a Call Centre Environment
• Travel or relevant qualification will be an advantage
• Valid Covid-19 vaccination card
• Excellent communication in English – speak, read and write
• Solid computer literacy
• Excellent phone etiquette
• No criminal or credit record
• Able to work on weekends, public holidays and flexible hours as required
• Own transport would be an advantage.

SHIFTS ROTATIONAL:

• 07:00 – 16:00
• 08:00 – 17:00
• 09:00 – 18:00
• 10:00 – 19:00
• Includes weekends and public holidays.

PERSONAL ATTRIBUTES

• Punctual
• Excellent understanding or experience of delivering great customer service to a customer
• High degree of patience and assertiveness
• Conflict resolution skills
• Immaculate time keeping
• Trustworthy, professional and reliable, including dealing with confidential information
• The ability to work well under pressure
• Practice good time management and willingness to work longer than normal office hours
• Remains focused in order to handle objections
• Customer focused and service orientated.

CallForce Direct is a specialised Call Centre recruitment company focusing on human development and empowerment of South Africans within the Call Centre environment.

We are currently seeking experienced and dedicated inbound customer service agents.

Successful candidates will receive full product and systems training.