This young, dynamic and entrepreneurial organisation within the financial and insurance industry as a vacancy for a Quality Assurance Administrator within the Collections Call Centre.  .MAIN PURPOSE OF THIS POSITION To assume responsibility for: Quality Assurance for the Group MAIN TASKS AND RESPONSIBILITIES: Implement and Monitor the QA process (Internal Call Centre QA) Conduct all assessments Monthly reporting Trend Reviews Coach Staff for QA/Performance Improvement Staff Training REQUIREMENTS:  Matric and Qualification in Call Centre Management 3 Years’ Experience in Call Centre Management Must be able to interpret Most South African Languages Attention to detail. Logical Thinker. Problem Solver. Good Communication Skills Ability to work to tight deadline

This young, dynamic and entrepreneurial organisation within the financial and insurance industry as a vacancy for a Quality Assurance Administrator within the Collections Call Centre. 
.MAIN PURPOSE OF THIS POSITION
To assume responsibility for:
<ul>
<li>Quality Assurance for the Group</li>
</ul>
MAIN TASKS AND RESPONSIBILITIES:
<ul>
<li>Implement and Monitor the QA process (Internal Call Centre QA)</li>
<li>Conduct all assessments</li>
<li>Monthly reporting</li>
<li>Trend Reviews</li>
<li>Coach Staff for QA/Performance Improvement</li>
<li>Staff Training</li>
</ul>
REQUIREMENTS: 
<ul>
<li>Matric and Qualification in Call Centre Management</li>
<li>3 Years’ Experience in Call Centre Management</li>
<li>Must be able to interpret Most South African Languages</li>
<li>Attention to detail. Logical Thinker. Problem Solver. Good Communication Skills</li>
<li>Ability to work to tight deadline</li>
</ul>