Company based in Kuilsriver, Cape Town

Position - Late Stage Collections Agent

The main purpose of the role is to telephonically contact delinquent/arrears customers to make a suitable payment arrangement to achieve the business objectives.

Main Activities:

Outbound SLA and work queues

Servicing outbound calls effectively
Achieve daily collections targets and monthly KPA targets

Payment Negotiations

Effective negotiation to ensure account rehabilitation in an efficient and professional manner
Prevent account roll forward, reduce account balance in the respective service

Customer Service

To advise customers on product, legislative and account related queries
To achieve customer satisfaction at all times
To action customer instructions in an efficient and timeous manner
To action administrative requirements related to customer account management

Adherence

Adhere to workforce schedule i.e. lunch and body breaks
Adhere to all Company Policies and Procedures i.e. Absence Management, House Rules, Disciplinary Policy as set out by the business

Qualification:

Must have a Senior Certificate – Grade 12

Experience:

Must have at least 2 years Late Stage Collections experience in the call centre environment

Functional Knowledge and Skills:

Software: Must be efficient in Account Management Debtor Systems
Excellent verbal & written communication skills
Strong problem solving and negotiation skills
Understanding of the Retail Credit Account Management business
Ability to work in a highly competitive and dynamic environment