How does working at a University that has been ranked as the No.1 public university in Africa and is currently ranked within the top 10% of universities internationally, sound to you?
What does free education for you and seriously discounted rates for your direct family sound? Sound good? The read on!
They are looking for a Application Support Specialist: IT Service Management in Cape Town.
Annual salary, including benefits, is R547 299 to R1 066 991 per annum.
Are you experienced in providing intermediate technical support for business-critical services and/or infrastructure and have project management experience in a progressive ICT environment, with a strong customer focus and a demonstrable track record of innovative thinking, project-based delivery and productive interactions across multiple teams?
The Enterprise Infrastructure and Services division seeks Application Support Specialist -ITSM to develop its ServiceNow based ITSM solutions through business requirement gathering, solution specification, implementation, advancing the adoption with business units and provide technical leadership in a complex and heterogeneous systems and infrastructure environment. These roles play a critical part in ensuring that Our Client derives value from its investment in IT infrastructure and reports to a Senior Manager.
Responsibilities include:
- Solution design leveraging ITIL and ITSM frame works
- Designing, maintaining, managing, and developing the ITSM (ServiceNow) business-critical ICT system and/or infrastructure service components
- Responsible for developing and implementing, systems and services through project work
- Provide technical leadership
Minimum requirements include:
- Relevant qualification at NQF level 6 and 5 years’ relevant experience in enterprise ICT applications and infrastructure of which 3 years must be relevant current technical hands on experience
- Experience in designing, configuring, administering, and developing ITSM solutions
- Experience in implementing solutions leveraging the ITIL or other ITSM frameworks
- Proven experience in developing Service Catalogues, CMDB, Workflows and Reporting
- Proven working knowledge of JavaScript, CSS and HTML
Required non-technical skills include:
- Ability to prioritize and manage work under pressure
- Excellent written and spoken communication skills
- A strong customer service ethic
- Ability to work as part of a team
- Business requirement, system analysis and problem-solving ability
The following technical skills and competencies are advantageous:
- Working knowledge of authentication and authorization technologies and protocols e.g. Single Sign-on/Federation technologies such as CAS, SimpleSamlPhP, ADFS or Shibboleth
- Working knowledge of operating systems at advanced administration level: Linux and/or Windows
- Working knowledge of virtual hosting environments e.g. VMWare, HyperV, Citrix etc.
- Solid knowledge of network infrastructure services e.g. DNS, DHCP and various networking protocols
- Working knowledge of report writing and data analysis
- Certification in one or more of the following; ITIL, ServiceNow, SolarWinds ServiceDesk, BMC Remedy etc.
They have consistently been ranked as the No.1 public university in Africa and is currently ranked within the top 10% of universities internationally, by the Times Higher Education World University Rankings.
This achievement reflects the institution’s leadership, the quality of its Teaching & Learning and Research programs, and the exceptional commitment to service delivery by its various professional and administrative support services (PASS) departments.