Customer Relationship Manager

THE SKILLS MINE (PTY) LTD

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THE SKILLS MINE (PTY) LTD

Johannesburg, South Africa

www.theskillsmine.com
+27 11 082 9885

Customer Relationship Manager

Location Johannesburg, South Africa
Employment Type Full Time
Seniority Level Mid
Experience 4 to 10 years
Remuneration R400 000 to R450 000
Remuneration Type Cost to company
Remuneration Frequency Yearly
Benefits Medical Aid Contribution
12/07/2019 Reference Number: THE1251626808
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Skills

  • Customer Relations
  • Customer Satisfaction
  • Customer Support
  • Data Analysis Tools
  • Mobile
  • Relationship Management

Job Description

As the Customer Relationship Manager, you are responsible for delivering a high-quality customer experience for the brand. You will communicate customer behavioral trends to other departments, organize and motivate the customer agents and manage the subscribers’ base growth and revenues

 

Experiences & required competencies:
• Proven experience as a Customer Relations Manager or Relationship Manager.
• Proven track record of meeting and exceeding targets.
• Background in customer service; mobile industry knowledge is a plus.
• Experience tracking relevant KPIs (e.g. customer satisfaction).
• Proficient in MS Office, with working knowledge of CRM platforms (Braze, Everlytics, Firebase, MailChimp etc.) and data/analytics to utilize data to make product   decisions, set priorities, and measure success.
• A customer-oriented attitude.
• Excellent communication and negotiation skills.

Company Description

Our client is a global player in the media and mobile industry.

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