Requirements

Bachelor’s degree in Computer Science, Information Systems, or relevant qualification
Certificate or Diploma from a WMS system provider or implementation partner showing training or competence in installing WMS solutions
7 years of work experience in logistics
End-user support experience
Experience in Pharma, Logistics, or Wholesale & Distribution Industries
Proven experience in WMS implementation and support
Strong understanding of warehouse operations and supply chain processes
KNAPP Kisoft Warehouse Management Systems (WMS) operational or implementation experience
Familiarity with SAP ERP
Functional configuration proficiency in implementing MS systems
Writing Functional Specifications for business review & sign-off
Writing Technical Specifications for Developers to follow
Writing Test Specifications and executing testing against them

Responsibilities

Implementation and Configuration: Implement and configure WMS solutions based on business requirements. This includes system setup, testing, and go-live support
Technical Support: Provide technical support for WMS including troubleshooting and problem resolution
Training: Train end-users on the use of the WMS, ensuring they understand system functionality and capabilities
Documentation: Document system configurations, processes, and procedures for future reference and training purposes
Project Management: For WMS change requests, manage timelines, resources, and risks to ensure WMS changes and implemented successfully and on time