Brief Job description

A newly launched Eco - Tourism operation situated on the Klein River Estuary 10km’s outside the

village of Stanford is looking to recruit a live - in Assistant management couple with at least two

years previous work experience in similar roles in Hospitality/Tourism. The successful couple should

be dedicated individuals willing to multi-task in a family friendly environment dealing with Local and

International Guests on a daily basis. The position will entail assisting the General Managers in the

successful operation of the property with a strong focus on providing an unforgettable experience

for our Guests.

Key Responsibilities

She

• Relief management of the hospitality operation in the absence of the General Managers.
• Assist in the management of the tourism operation & property.
• Front of House - meeting & greeting of Guests & Visitors.
• Dealing with the check-in and check-out procedures.
• Hosting guests.
• Providing a Concierge service.
• Maintaining standards set by senior management.
• Marketing in line with the company’s commercial strategy & sales objectives.
• General Administration.
• Conducting Housekeeping checks.
• Some Experience in F&B would be an advantage.
• Checking on Food presentation and standards in accordance with the head chef.
• Restaurant service management when on duty.
• Portion control.
• Assist with meal service.
• Assist with Bar service when required.
• Effective cost and wastage control.
• Operating of the Point - of - sale system. (Training to be provided)
• Assist with weekly & month - end stock takes.
• Food & Beverage issuing and invoicing.
• Assist in the ordering of supplies for Restaurant/Cafe?.
• Ensure that all add on items/activities are charged to Guest accounts.
• Assist in the planning of conferences and special events.
• Coordinate site visits for wedding parties.
• Agent site inspections on the property.
• Assist wedding planners & Coordinators.
• On the ground coordination of service providers.

Skills:

• Computer Literate.
• Excellent written & spoken English.
• Excellent communication skills.
•  
• Motivated, Innovative & Goals driven.
•  
• Work well in an established Team.
• Effective Time Management.
• A professional work ethic.

Key Responsibilities

He:

• Relief management of hospitality operations in the absence of the General Managers.
• Assist in the management of the tourism operation & property.
• Front of House - meeting & greeting of Guests & Visitors.
• Dealing with the check-in and check-out procedures.
• Hosting guests.
• Providing a Concierge service and assisting Guests with daily itineraries.
• Maintaining standards set by senior management.
• Ensure the highest standard of all nature-based activities with the Guest safety as priority.
• Dealing with guest requirements.
• Coordination of all guest activities including outsourced activities.
• Conducting Guided activities, including beach drives, interpretive Bird & Fynbos walks.
• Assist with camera trap monitoring project and sharing interesting birdlife/ wildlife data with the

Guests.

• Responsible for the Maintenance, cleanliness, and general upkeep of all activity equipment.
• Overseeing & supervision of staff.
• Staff Motivation.
• Maintaining a productive & happy work environment.
• Ensure all Standard Operation procedures are followed.
• Restaurant service management when on duty.
• Assist with meal service.
• Assist with Bar service when required.
• Operating of the Point - of - sale system. (Training to be provided)
• Assist with weekly & month - end stock takes.
• General upkeep of facilities.
• Assist with room checks.
• General hygiene management in all facilities.
• Reporting any maintenance issues to the Maintenance Foreman.
• Assist on the farm with Alien vegetation control.
• Assist farm foreman with seasonal vegetable garden.
• General Farm projects set out by the General Manager.
• Assist with group bookings for example conferences and special events.
• Site inspections on the property.
• Assist with site visits of service providers.
• Assist wedding planners & Coordinators.
• On the ground coordination of service providers.

Skills:

• FGASA Level 1 Qualification or similar with a particular interest in Bird life – knowledge of the Fynbos Biome will be advantageous.
• PrDP License.
• Basic Maintenance skills.
• Basic Vehicle Maintenance.
• First Aid Level 1.
• Computer Literate.
• Excellent written & spoken English.
• Motivated, Innovative & Driven.
•  
• Work well in an established Team.
• A professional work ethic.