Group Relief Duty Manager - Hospitality Management Company

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Cape Town, South Africa


Applications for this position closed on 16/Mar

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Group Relief Duty Manager - Hospitality Management Company

Location Cape Town, South Africa
Employment Type Full Time
Seniority Level Junior Mid
Experience 2 to 4 years
Remuneration R8 000 to R11 200 (Negotiable)
Remuneration Type Basic
Remuneration Frequency Monthly
Benefits -
02/09/2019 Reference Number: CAR973199204


  • Client Relations
  • Communication
  • Filing
  • Front of House Management
  • Hotel and Resort Management
  • Opera
  • Reservations

Job Description

Are you passionate about hospitality and love to travel? We are looking for a passionate Group Relief Duty Manager to support an established team. The ideal candidate would explore all our stunning properties. Let us know if you have what it takes.



  • Matric is essential hospitality qualification or 3 years experience as a Duty Manager at a 4* or 5* Hotel.
  • years experience working in this position.
  • Must speak, read, write, and understand English at a professional level.
  • Computer literate (Windows Office – Excel, Word and Outlook)
  • Working knowledge of Opera.
  • General knowledge of HR and the labour law.

Work experience:

  • Previous front office management experience essential.
  • Familiar with all duties and procedures in Front Office / Reservations Department
  • MS Office (Word, Excel and Email) is essential
  • Opera experience is essential
  • Must have a SA ID
  • Must have a valid driver’s licence and own transport
  • Reliable, responsible and dependable to fulfil obligations
  • Attention to detail
  • Willingness to lead, take charge and offer direction
  • Ability to multitask
  • Show initiative by taking control of task
  • Excellent communication skills
  • Friendly and service orientated

Tasks (include but not limited to):

  • Ensure smooth operation of the reception area
    • Ensure guests are greeted, checked in and allocated apartments / rooms promptly and courteously
    • To ensure reservations are taken correctly and courteously
    • Ensure credit control procedures are strictly adhered to
    • To ensure guest accounts is kept up to date
    • Ensure effective and speedy check out facilities
    • Ensure collection and delivery of luggage to apartments / rooms are done efficiently
    • To ensure that the reception area is correctly managed
    • Ensure that the switchboard is efficiently and effectively managed
    • Must be willing to work hospitality shifts (weekends and public holidays), hospitality hours and overtime when requested
    • Carrying out any other duties as may be reasonably required by management
    • Ensure that guest house rooms / apartments are serviced and maintained to the standards
    • Make sure all front of house areas is clean and tidy at all times
    • Ensure the back of house is clean and free of clutter
    • Ensure the smooth operation of Housekeeping daily
    • Daily spot checks of apartments and rooms to ensure standards
    • Checking of all monthly stock takes for amenities, chemicals and linen for Housekeeping
    • Reporting and follow up of all maintenance issues pending or outstanding


  • Assisting with the overseeing of the maintenance department in the absence of the Facilities Manager.
    • Be familiar with the Health & Safety measure of the property
    • To ensure regular on-the-job training is training place in your departments
    • Ensure dress code of staff is up to standard
    • Holding regular performance appraisals with senior staff, identifying areas for development and training needs
    • Be readily available to deal with problems and complaints
    • To circulate regularly throughout Front of House areas. Maintaining high profile with guests and staff
    • Ensure accurate and timeous submission of all reports and administrative work
    • Prepare and submit annual budgetary information and updates as required by Financial Manager
    • To ensure effective liaison between Reservations & Front Office and other departments (e.g. Housekeeping)
    • Act as a Duty Manager when required
    • To attend all management meetings as required

To apply for the position, please forward a motivational letter, an updated CV with a picture of yourself to

**Please note that only successful candidates will be contacted. Should you not hear from us within 14 days – please consider your application unsuccessful**

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